FAQ

    All Payment are done online through the 100% secured "https" server. Chinawholesale2008.com will never get your credit card number, and you never have to worry about your credit card info gets stolen or sold to other party online.

    We accept major credit cards including Visa, MasterCard, American Express (AMEX), and Discover credit cards, PAYPAL, WESTERN UNION and MONEYGRAM.
    Note: All prices are listed in US Funds & Pound Sterling.

    We Ship WORLDWIDE for free shipping.
    We will provide you with tracking number via e-mail once your shoes have been shipped. We highly suggest that you place your order at least 4 weeks before any major holiday to allow enough time for delivery.

    1 .When you find products you would like to purchase, choose the appropriate quantities, sizes, etc. and add the items to your cart.
    2. When you have finished shopping and are ready to checkout, click the Checkout button on the shopping cart page.
    3. Fill in all of the required information on the shipping and billing pages. If you have forgotten to fill in a required field, we will alert you to the area in red text so you can go back and try again. Complete the required field with the requested information and continue to checkout again.
    4. Review your order before submitting to verify all of the information is correct and to get your calculated order total.
    5. If you just pay by credit card, there will be let you fill the information for twice, and please be patient for this, for one is for our site, the other is for the credit card centre. And that will protect your right, and tracking your purchase. If you pay by western union, you need talk to our live support and tell us the MTCN (money transtion control number). we will shipping your shoes in 24 hours after the payment. We can special discount if you pay via western union or wholesale.

    After we shipped your order, we will send you a tracking number by email, that will show you where your goods right now on line.

    When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press ¡°check out¡±. You may contact us with our live support if you wish to make a change as soon as you want to change it .However, due to the above, we cannot guarantee your order will be changed. For we just send the shoes after you ordered it from us in several hours.

    Delivery time is generally 3-7 days from the time your order has been processed. In most cases items are received in 5 business days, however we say 7 days in case of delays. All the items by using EMS and it will take 5-10 days for you to receive it. But if you need a rush delivery, you need to pay extra $30 per order then you will get your things in 3-4 days.

    You can contact the 24/7 instant online messager . All inquiries are answered within 24 Hours. If you have not heard from us, please check your Junk Mail Folder.

    All sales are Final. There are no returns/exchanges allowed unless wrong shoe size was received. Ex: Ordered size 11, received size 8 (based on tags). If you received the wrong item, or there is a problem with the quality, you may return your shoes as long as its in unworn condition within 5 days of receiving your shoes. Please make sure to send back all accessories and box or an exchange will be void. Contact our customer service to receive an authorization number for directions on how to send the item back.

    There are various reasons for a declined credit card transaction. The most common reason being that the address you entered is not the same address on your credit card statement. If this is the case, please try again with the right billing address.
    Please note we only accept VISA, MasterCard, Discover, and AMEX (American Express) credit cards. We do not accept gift cards at this time.
    A simple typing mistake could also cause the transaction to be declined, including entering the wrong credit card number, wrong expiry date or CVN code (the security number on the back of your credit card).
    If your credit card is still not being accepted here are some suggestions:
    - Wait 1 day and try again
    - Make sure your credit card is not over its limit
    - Make sure your credit card has not expired
    - Make sure you have correctly typed the name on the front of the credit card
    - Try a different credit card

    Visa and Mastercard each now support a global e-commerce solution that enables cardholders to authenticate themselves to their issuer through the use of a unique personal code. Visa's program is known as Verified By Visa. Mastercard's program is known as SecureCode TM. Cardholders who have a Visa or MasterCard from by an Issuer participating in these programs will be presented an additional window hosted by their Card Issuer. If they have already established a password for their particular card, they will be prompted to simply enter that password to authenticate themselves before the transaction is submitted for authorization. If a customer holding a participating card has not yet established their password, they will be prompted through simple steps to do so. Cardholders enjoy peace of mind knowing that no one else has access to their password (it is not recorded on any cardholder statements nor are they visible on the plastic).

    If you buy more than 6 pair at a time, we can give you wholesale price. and you need to talk with our live suport or customer service .By the way, wholesale only accept Western union and we need your payment fax. Wholesale price all negotiation decide by quantity of your order.